Support & Assistance

Contact AU Lucky Lotto Support

Reach out to the AU Lucky Lotto support team for assistance, questions, or feedback regarding your account or our online lotto services. We are here to help Australian players enjoy a safe and smooth experience.

Phone Support

Call our support line during business hours for immediate assistance with registration, account access, technical issues, or general lotto queries.

Phone: 1300 000 000

Hours: Monday to Friday, 9:00am – 6:00pm AEST

Email Support

For non-urgent or detailed enquiries, please contact us by email. Our team aims to respond to all messages within one business day.

Email: [email protected]

Attach screenshots or reference numbers where relevant so we can assist you faster.

Support available only to Australian residents aged 18 and over.

All communications handled securely and confidentially.

Send Us a Message

Use the secure online form below to submit your enquiry. Required fields are marked with an asterisk (*).

Full name *

Enter your full legal name as used on your AU Lucky Lotto account.

Email address *

We will use this email to respond to your enquiry.

Message topic *

Your message *

Provide as much detail as possible, including relevant dates, draw names, device type, or error messages.

Preferred contact method

If you require accessibility assistance, please describe your needs in your message and select your preferred contact method.

I confirm that I am an Australian resident and at least 18 years of age.

We take your privacy and security seriously. All communications are handled confidentially in accordance with our Privacy Policy and Terms and Conditions.

Our customer care team is available Monday to Friday, 9:00am to 6:00pm AEST. Enquiries received outside these hours will be answered on the next business day.

Support Channels & Availability

Our goal is to make it easy for you to reach the AU Lucky Lotto team in a way that suits you. Whether you prefer phone, email, or our secure online contact form, we aim to provide timely, clear, and helpful responses.

Phone support: 1300 000 000 (business hours only)
Email support: [email protected] (responses within one business day)
Online form: Use the secure form on this page for all general enquiries.

Support Hours: Our customer care team is available Monday to Friday, 9:00am to 6:00pm AEST. Enquiries outside these hours will be answered on the next business day.

Responsible Contact & Accessibility

We are committed to providing support that is safe, respectful, and aligned with responsible gaming principles. Our team will never ask you to share your password or full payment details over the phone or by email.

Responsible Contact Policy: Support is available only to Australian residents aged 18 and over. For information on staying in control and accessing help services, please visit our Responsible Gaming page and review our Terms and Conditions.

Accessibility Assistance: If you require communication assistance due to a disability, please tell us your preferred contact method and any adjustments that would help. We will do our best to accommodate your needs.

Feedback and Suggestions: We welcome your feedback about AU Lucky Lotto. Suggestions about our website, registration experience, or draws help us improve our platform for all players.

Critical Legal Information: Access to AU Lucky Lotto support is reserved exclusively for Australian residents aged 18 and over. Gambling should be enjoyed as a form of entertainment — not as a source of income. Please always play responsibly and stay within your financial limits. AU Lucky Lotto does not promise any winnings, as all outcomes are purely based on random chance. If you or someone close to you may be experiencing gambling-related difficulties, please reach out to Gambling Help Online or contact 1800 858 858.