1. Terms of Use
1.1 These Terms govern your access to and use of the AU Lucky Lotto website located at https://auluckylotto.com/ and any related tools, information, and services made available through the site (collectively, the "Platform").
1.2 By visiting, browsing, registering an account, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, our Responsible Gaming information, and our Cookie Policy (together, the "Legal Documents"). If you do not agree with any part of the Legal Documents, you must not use the Platform.
1.3 AU Lucky Lotto may update or amend these Terms from time to time to reflect operational, legal, or regulatory changes. Any updated Terms will be posted on this page with an updated "Last updated" date. Your continued use of the Platform after the changes take effect constitutes your acceptance of the updated Terms.
1.4 It is your responsibility to review these Terms regularly. If you do not agree to any updated version of the Terms, you must stop using the Platform and, if applicable, close your account.
1.5 AU Lucky Lotto provides the Platform solely for personal, non-commercial entertainment purposes. You agree not to use the Platform for any unlawful, fraudulent, or unauthorised purpose, or in a way that could interfere with, disrupt, or negatively affect the integrity or performance of the Platform or the experience of other users.
2. Eligibility
2.1 Access to and use of the Platform, including participation in any lotto-style draws or promotional games ("Games"), is strictly limited to individuals who:
- are at least eighteen (18) years of age; and
- are current residents of Australia; and
- are legally permitted to participate in chance-based games under the laws applicable in their state or territory of residence.
2.2 By creating an account or participating in any Game, you warrant and represent that you meet all eligibility criteria set out in clause 2.1. AU Lucky Lotto may request proof of age, identity, and residency at any time. Failure to provide satisfactory evidence may result in suspension or closure of your account and forfeiture of any pending participation or prizes, subject to applicable law.
2.3 The Platform may not be available in all locations. It is your responsibility to ensure that accessing and using the Platform, and participating in any Game, is lawful in the jurisdiction where you reside and from which you access the Platform.
2.4 Employees, contractors, or representatives of AU Lucky Lotto, and members of their immediate household, may be restricted from participating in some or all Games, subject to internal policies and applicable regulations.
3. Account Registration
3.1 To participate in Games or access certain features of the Platform, you may be required to register for an AU Lucky Lotto account ("Account"). You can start the registration process via the relevant call-to-action on this site or the Register page.
3.2 When creating an Account, you agree to provide accurate, current, and complete information, including (but not limited to) your full name, date of birth, residential address, contact details, and any other information reasonably requested for verification or compliance purposes.
3.3 You are responsible for promptly updating your Account details if they change, ensuring that your information remains accurate and complete at all times. AU Lucky Lotto is not responsible for any loss, delay, or issue arising from inaccurate or outdated information supplied by you.
3.4 You must keep your login credentials (such as your username, password, and any multi-factor authentication details) secure and confidential. You are solely responsible for any activity conducted under your Account, whether authorised by you or not.
3.5 You agree to notify AU Lucky Lotto immediately via the Support or Contact Us pages if you suspect any unauthorised access, misuse, or security breach relating to your Account. AU Lucky Lotto may, at its discretion, suspend or reset your Account in order to protect you, other users, and the integrity of the Platform.
3.6 AU Lucky Lotto reserves the right to refuse, suspend, or terminate any Account where it reasonably believes that:
- the Account is associated with false, misleading, or incomplete information;
- the user does not meet the eligibility criteria in clause 2;
- there has been a breach of these Terms or applicable law; or
- there is a risk to the security, fairness, or integrity of the Platform.
4. Game Participation
4.1 The Platform may provide opportunities to enter lotto-style draws and similar chance-based Games from time to time. Specific details, including entry methods, closing times, prize structures, and draw procedures, will be described on the relevant Game pages or promotional materials.
4.2 By participating in any Game, you agree to comply with:
- these Terms; and
- any Game-specific rules, conditions, or instructions displayed on the Platform at the time of entry ("Game Rules").
4.3 Entries must be received and recorded by AU Lucky Lotto in accordance with the stated Game Rules. AU Lucky Lotto is not responsible for late, lost, incomplete, corrupted, or otherwise invalid entries, including those affected by technical issues, network delays, or user error.
4.4 Unless otherwise specified, winners are selected at random using fair and appropriately randomised processes. AU Lucky Lotto implements controls designed to promote fairness and integrity across Games. The outcome of any Game or draw is final, subject to verification and any rights you may have under Australian consumer protection laws.
4.5 You are responsible for reviewing and understanding the Game Rules before participating. Your decision to enter any Game is voluntary, and you acknowledge that all outcomes are based on chance and that there is no guarantee of winning.
4.6 AU Lucky Lotto may, acting reasonably, cancel, suspend, or amend any Game where it determines that continuation is not feasible or fair, including due to technical failures, unauthorised interference, fraud, or changes in legal or regulatory requirements.
5. Responsible Gaming
5.1 AU Lucky Lotto promotes responsible gaming and encourages all users to treat participation in Games as a form of entertainment, not as a means of income or a solution to financial difficulties.
5.2 You agree to use the Platform responsibly, to set sensible personal limits, and to seek help if you feel that your gaming behaviour may be becoming harmful or difficult to control.
5.3 If you or someone close to you may be experiencing gambling-related problems, we strongly encourage you to contact Gambling Help Online or call 1800 858 858 for free, confidential support. Additional information and resources are available on our Responsible Gaming page.
5.4 AU Lucky Lotto may make available optional tools and features designed to support responsible use of the Platform (for example, information resources or account management measures). The availability and nature of such tools may change over time. Where such options are provided, you are encouraged to use them in line with your personal circumstances.
6. Privacy & Data Protection
6.1 AU Lucky Lotto collects and manages personal information in accordance with applicable privacy laws and our Privacy Policy. By using the Platform, you consent to the collection, use, disclosure, and storage of your information as described in that policy.
6.2 Personal information may be used for purposes including, but not limited to, verifying your identity and eligibility, administering Games, communicating with you about your Account and entries, providing customer support, fulfilling legal and regulatory obligations, and improving the Platform.
6.3 We implement reasonable technical and organisational measures to help protect your personal information against unauthorised access, misuse, loss, or disclosure. However, no method of transmission or storage over the internet can be guaranteed to be completely secure, and you acknowledge that you use the Platform at your own risk, subject to any non-excludable rights under Australian law.
6.4 You are responsible for maintaining the security of your devices and internet connection, and for taking appropriate steps (such as using strong passwords and keeping them confidential) to help protect your information and Account.
7. Limitations of Liability
7.1 Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantees, rights, or remedies you may have under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded or limited ("Non-Excludable Rights").
7.2 To the maximum extent permitted by law, and subject always to your Non-Excludable Rights:
- the Platform, including all content, Games, and services, is provided on an "as is" and "as available" basis; and
- AU Lucky Lotto makes no representation or warranty of any kind, whether express or implied, regarding the accuracy, reliability, availability, or suitability of the Platform, or that it will be uninterrupted, error-free, or free from harmful components.
7.3 To the extent permitted by law, AU Lucky Lotto will not be liable for any loss, damage, cost, or expense of any kind arising out of or in connection with:
- your use of, or inability to use, the Platform;
- any error, delay, interruption, or technical malfunction;
- any failure, suspension, or withdrawal of any Game, prize, or promotional offer;
- any act or omission of a third party, including telecommunications providers, payment processors, or external websites accessed via links on the Platform; or
- any decision you make based on information provided on the Platform.
7.4 To the extent that AU Lucky Lotto's liability cannot be excluded but can be limited, AU Lucky Lotto's total aggregate liability to you for any claim arising under or in connection with these Terms or your use of the Platform will, to the fullest extent permitted by law, be limited to the resupply of the relevant services or the cost of having the services resupplied.
8. Contact & Dispute Resolution
8.1 If you have any questions, concerns, or feedback about these Terms, your Account, or any aspect of the Platform, you can contact our support team using the details provided on the Support or Contact Us pages.
8.2 AU Lucky Lotto aims to handle all enquiries and complaints fairly, transparently, and within a reasonable timeframe. In many cases, issues can be resolved quickly by providing additional information or clarification.
8.3 If you lodge a complaint, you may be asked to provide relevant details, such as your full name, contact information, Account details, a clear description of the issue, and any supporting documentation. This helps us to investigate and respond to your concerns efficiently.
8.4 Where a dispute cannot be resolved promptly through our internal processes, AU Lucky Lotto will act reasonably in exploring appropriate options for escalation or external dispute resolution, having regard to applicable laws and industry practices.
8.5 These Terms, and any dispute arising out of or relating to them or the Platform, are governed by the laws in force in Australia. You submit to the non-exclusive jurisdiction of the courts of that jurisdiction, and any courts that may hear appeals from those courts.
Last updated: 28 April 2026